Refund & Return Policy

At our store, customer satisfaction is our priority. We aim to provide high-quality premium fashion and a smooth shopping experience for all our customers in Pakistan.

Refund Processing Time

If your refund is approved, the amount will be processed and returned to your original payment method within 1 to 3 working days. Processing times may vary slightly depending on your bank or payment provider.

Shipping Charges

Please note that shipping fees are non-refundable under all circumstances. This includes both delivery charges and any express shipping costs paid at the time of order.

Eligibility for Refunds

Refunds are only applicable under the following conditions:

You received the wrong item

The product is damaged upon delivery

The product is significantly different from the description

To request a refund, customers must contact our support team within a reasonable time after receiving the order and provide clear proof (such as photos or videos) of the issue.

Non-Refundable Items

We do not offer refunds or exchanges for:

Change of mind after purchase

Incorrect size selection by the customer

Used or washed items

Items without original packaging or tags

Exchange Policy (If Applicable)

In some cases, exchanges may be offered depending on stock availability. Exchange requests must be made within a limited time after delivery.

Important Note

All products are carefully checked before dispatch to ensure quality and accuracy. We encourage customers to review product details, sizes, and descriptions carefully before placing an order.